Charities work together to offer better service and better use of resources

Charities work together to offer better service and better use of resources

Parentline, Dyspraxia/DCD Ireland, Aspire and HADD together have installed a telephone system that allows them transfer calls between one another. When a parent needs emotional support they ring Parentline. Dyspraxia/DCD Ireland, Aspire and HADD offer practical support on the condition they support.  .

When a parent picks up the phone to call any organisation they are often upset and stressed so the easier it is for the parent to get support the better.  You cannot support your child unless you are in a good place yourself.  The new telephone system means a parent may be transferred seamlessly between one organisation and the other thus making it much easier for the parent and the organisation.

The collaboration was made possible by a grant from Saint Patrick’s Cathedral Charitable and Community Grants Scheme

All organisations are based in the Carmichael Centre so have a history of working closely together and sharing learnings to improve the service they provide. By sharing the phone system, training, volunteers and learnings each group can offer a more informed, effective, efficient and cost effective service.

Rita O’Reilly, CEO of Parentline said: “Parentline, Dyspraxia/DCD Ireland, Aspire and HADD are excited to work together – it takes courage for a parent to make a call to one of our organisations.  When they make that call we want to ensure all questions are answered for the parent in as easy a way as possible”

Harry Conway, CEO of Dyspraxia/DCD Ireland said:  “Often Dyspraxia/DCD overlaps with Asperger’s and/or ADHD so we now have the option to transfer callers to the other organisations when the ‘co-occurring conditions come up in conversation on the phone. This is proving to be most helpful and often a ‘one stop’ shop for the caller. The parents who call most likely require support themselves and again we can transfer these calls direct to ‘Parentline’ for support, which completes the circle for us and alleviates stress for the caller knowing we are all here to help through this wonderful network thanks to our new phone system and St. Patrick’s Cathedral Charitable and Community Gran Scheme.”

Aileen Cruise, General Manager of Aspire added: “We receive an average of 1500 calls per year, and the majority of those calls are parents looking for support and information. As Asperger Syndrome is commonly diagnosed alongside other hidden conditions, it is important for us to be able to address a range of needs. This service will allow us to provide practical information using the combined experience of all groups, with the umbrella of Parentline to refer parents who need emotional support to. I see this as a very positive development for our helpline, which is our core service.”


Editors Notes:
Parentline is a national helpline for parents. We offer support, guidance and information on all aspects of being a parent.  Parentline is somewhere for a parent to get time and space to discuss a parenting issue (big or small) without judgement, to hear another point of view and to offload stress.

Parents can phone Parentline with all sorts of parenting problems.  There’s no typical call; from new born babies to teenagers, all ages offer different challenges.

Dyspraxia /DCD Ireland
Some children, despite adequate teaching, a stimulating environment and generally normal intellect, have difficulty with movement and specific aspects of learning. Dyspraxia/DCD is a difficulty with thinking out, planning and carrying out sensory/motor tasks.

Dyspraxia/DCD Ireland was established in 1995 by parents of children with Dyspraxia/DCD
Aspire has been supporting people with Asperger Syndrome (AS) & their families since 1995. The primary aim of this work is to provide support and information to people with AS & their families through the life cycle; from early childhood, through education, into adulthood & beyond. The organisation has, over the past 21 years, moved with the needs of the families & individuals to ensure that provision is responsive & tailored to those who use the service.’

HADD Ireland has been in existence for more than 30 years supporting individuals and family’s affected by ADHD , we strive to make life better for all affected by ADHD by raising awareness , knowledge and understanding of the condition

Saint Patrick’s Cathedral Charitable and Community Grants Scheme
Each year Saint Patrick’s Cathedral distributes money raised from donations, collections, offertories and candles at the Cathedral to charities from all over the island of Ireland. Further details about the scheme are available from Eimhin Walsh at, telephone 01 453 9472.
For more information or interviews please call:
Rita O’Reilly
CEO, Parentline
01 8787230, 087 7973213