Would you like to become a Parentline volunteer?


Once the need for new volunteers has been identified we will plan recruitment and training.  This typically takes place every 12 to 18 months. The course will be subject to sufficient funding and participants. The role will be advertised as follows:

  • Parentline website and social media
  • National media (where funds allow)
  • PR
  • Volunteer Ireland
  • Activelink
  • Other appropriate media.

Each applicant must complete an application form.

The form is then recorded in line with GDPR rules.

The application form will be reviewed by a Parentline representative. Assuming the application form is satisfactory the applicant will be invited for an interview.

The interview will be conducted by a Parentline representative. Interviews will take place in the Carmichael Centre.

Skills/experience required

  • Ability to listen
  • Committed to a three-hour shift per week in the Parentline Helpline Room
  • Ability and willingness to learn
  • committed to ongoing monthly and annual training
  • Respect the caller and any issues they may have
  • Non-judgemental
  • Be absolutely confidential

Training:

Training is currently being delivered in part by Zoom with additional training taking place, where Covid 19 restrictions allow, in the Carmichael Centre. Training is given by the Parentline training team.

Each applicant must be available to attend all training.

In addition to the “classroom” training the applicant must spend some time actively listening to an experienced helpline facilitator on calls. The trainee may then take calls but must be listened to by an experienced facilitator for a required period of time before taking a call by themselves. The trainee together with the trainer and/or CEO will plan for the trainee to proceed to take calls by themselves.

Applicants/trainees will be monitored and reviewed throughout all stages or application and training process.

When the trainee is deemed trained they will receive a letter advising them of their success and given a Volunteer Policy to sign.

A review meeting is held after each intake of trainees.

The above is subject to change.

March 2021

All Calls Welcome


Parentline welcomes calls about any parenting issue – a problem which seems trivial at an early stage can easily develop into a more serious issue for both parent and child if unaddressed.

1890 927277

(01) 8733500

Parentline’s lines are open Monday – Thursday 10 a.m. – 9.00 p.m. and Friday 10 a.m. – 4.00 p.m.


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